It has been my experience that bosses who feel the need to yell and scream at their employees are typically insecure, and often times have control issues. These are terrible leaders, and often times an HR issue and not "Workplace Violence" related. What we try and focus on are Active shooters, violent hands on encounters, unruly Customers/clients/patients etc. We try and talk about true survival in a violent situation, which after the instruction, you should be able to carry the information into your personal life as well (which we discuss).
For the majority of my LE career I focused on violent offenders, I know how they think, how they react and what they thrive on. I worked as an undercover detective for almost 8 years, sitting side by side, eating, drinking and socializing with violent offenders, I have seen how a lot of theses violent criminals act and think, their mindset as well as knowing how to teach you how to identify and give you ideas how to respond to violent situations.
When I worked in retail, *late 80's early 90's, it was the height of "the customer is always right" era. As an Asst. Manager of a record store I had to deal with unruly customers on a regular basis. But since being in LE, I have seen an up-rise in more and more violent customers, as a LE professional I responded to hundreds of these type of calls. Since working in LE, I also know what USUALLY causes a violent customer to back down. I will discuss all of these options with each and every one .
Since 1999 I have been trained in the LE Active Shooter Response as well as being involved in the instruction. I know what can and often will stop or detour a violent offender from coming into your office or retail site. We will discuss your offices and businesses specifically, in an attempt to help you protect yourselves and your co-workers in the event of an active shooter or workplace violence encounter.
Realtors put themselves out there differently than most folks. They are in situations, most of the time alone. We discuss options and proper mindset as how to Identify, avoid, respond to (if necessary) and cope with the aftermath of Violent Encounters.